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What Governs Your Account on rp1vip

Every account on rp1vip operates under terms that set out eligibility, permitted use, and how we handle your data — access and availability depend on local law and eligible regions in Indonesia.

Jurisdiction-dependent accessDANA, OVO, GoPay wallet rulesAccount eligibility conditionsData handling and retentionContact path for legal requests
rp1vip What Governs Your Account on rp1vip
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data is stored with encryption at rest and in transit. We collect only what is needed to operate your account, process payments, and comply with applicable rules in eligible regions. Here is what that means in practice for the four areas that matter most.

Data Retention

We retain account and transaction records for as long as required by applicable rules. When your account is closed, data is archived then deleted on the schedule set by those obligations.

Cookies and Session Data

We use session cookies to keep your account active across your phone and browser. Clearing cookies will end your session; your account data itself is not affected by doing so.

Wallet and Payment Security

DANA, OVO, and GoPay transactions are confirmed only after your wallet PIN verification. We never store your wallet credentials — the payment rail handles authentication on its own system.

Requesting Changes or Deletion

To update personal data or request account deletion, contact us via the email in account settings. We will verify your identity using the registered wallet before processing any change.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal query — a data access request, an account dispute, or a question about how these terms apply in your region — use the channels below. Each path routes directly to the team handling policy and account compliance. We aim to acknowledge every legal request and will follow up through the contact method tied to your registered account.

Live Chat Support Raise account or legal queries directly through the live chat window in your account dashboard. This is the fastest path for urgent account-compliance questions.
Email for Policy Requests Send data access requests, account closure instructions, or formal legal correspondence to our support email listed under account settings. Responses follow our review timeline.
Account Verification Portal For wallet-linked disputes involving DANA, OVO, or GoPay, submit your verification documents through the secure upload section inside your account profile page.

Your Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our legal framework works for accounts in Indonesia. If your question is not covered here, reach us through the live chat or support email in your account settings.

Access depends on local law and is available only where permitted in eligible regions. Check your local rules before opening an account — we cannot confirm eligibility on your behalf.

We collect the details needed to operate your account: your contact information, identity verification data, and transaction records linked to DANA, OVO, or GoPay deposits.

Yes. Send a data access request to the support email listed in account settings. We will verify your identity using your registered wallet before releasing any account data.

Closed account data is archived and then deleted according to the retention schedule required by applicable rules. Outstanding verified wallet withdrawals are processed before the account is closed.

Flagged wallet transactions may trigger a short verification hold on withdrawals. Submit your DANA or GoPay transaction reference through the account portal and our team will review it promptly.

Updated terms are published on this page. Continuing to use your account after a published change means you accept the revised terms. Close your account before the change takes effect if you disagree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.